GUESTSURVEY

GUEST SURVEY

ABOUT YOU:

Please note that your info will be used for training purposes. Your name may be kept confidential if you desire by checking the box below.

How long have you been a guest of The Hair Company?

How did you hear about us?

Are you: Age range:

Who was your Service Provider? When was your appointment?

What services did you experience: (check all that apply)

OVER ALL VISIT PLEASE RATE EACH OF THE FOLLOWING:

My service provider…….

Seemed knowledgeable and highly skilled

Suggested when I should return, and what services I would need at that time.

Showed me the products I would need to reproduce my look/maintain my color or texture service,

explain how they are used?

My Service Provider and/or the Front Desk Staff told me about The Hair Company’s…

They also:

Offered the opportunity to schedule my next visit. Offered homecare products

Gave me a ‘Welcome Package’ (if this was my first visit)

Offered me ‘Referral’ cards to pass on to friends, family, & co-workers.

Misc:

I enjoyed the music during my visit?

If not- what type of music would you prefer to hear?

If you don't have time to proceed, please CLICK HERE to go to the submit button.

If you have the time, we'd love to know more!!!!

If you find the time, please complete the longer, more indepth survey below.

It will truly help us fine tune our service to serve you better!

WHEN I MADE MY APPOINTMENT....... (Please rate each)

The phone was answered in a timely manner:

Person answering phone, gave you their name?

If placed on hold, were you asked permmission to do so? How long were you kept on hold?

I was informed of the current specials/promotions over the phone:

If your desired service provider was not available at the time requested,

I was placed on the wait list, or offered another service provider.

The front desk staff showed courtesy/sympathy/understanding of my schedule:

I received a confirmation call/email 24-48 prior to my appointment.

Confirmation call stated the following:

What could the front desk have done to make your experience better?

WHEN I ARRIVED AT THE HAIR COMPANY........

I was greeted right away:

I was told how long it would be before my service provider would be with me:

My service provider was:

I was offered a beverage/magazine?

What could the front desk have done to make your experience better?

WHEN YOU WERE GREETED BY YOUR SERVICE PROVIDER/ASSOCIATE.......

My service provider/associate introduced themselves (if first time with them).

They exhibited a friendly and welcoming attitude:

They were dressed professionally, and looked like they were in the beauty business:

Do you feel that adequate times was spent prior to beginning your service, consulting

with you on your goals and desires?

My service provider........

If this was your first visit, or first time trying a new service, did they explain what

steps/procedures would take place during your visit:

Explained what maintenance would be required to maintain my look:

Explained what products I would need to care for my hair at home:

HOW PLEASED WERE YOU WITH THE SALON SERVICES IN THE FOLLOWING AREAS.....

SHAMPOO EXPERIENCE:

If receiving chemical services, were you offered a gown to change into, prior to your service?

Was the water temperature comfortable?

Was the shampoo/treatment done thoroughly and comfortably?

Were you towel dried well? (no dripping, pulling hair, etc..,)

STYLING/FINISHING EXPERIENCE:

Was their station clean & organized?

Were you comfortable during your service?

Did your service provider work efficiently and in a an organized manner?

Tell you what products they were using and why?

Give you instructions on how to style your hair at home?

Prescribe homecare products for you?

Did you receive the results in your cut or style that you were looking for?

If not, explain:

COLOR/CHEMICAL EXPERIENCE:

Was you color/relaxer/perm applied neatly/skin around hairline & ears checked for color stains after application?

Were you offered a beverage?

Were you offered magazine?

If you wear glasses, were you offered protectors to put on them while you processed?

Did your Service provider check in with you while you were processing?

Did you receive the color results you desired?

If not, explain:

Please rate what you value most in an experience:

Please rate the following in order of importantce. 1 is the most important and 5 is the least important. Please select a number only once.

Cost of Services Convenience of Location Knowledgeable & Skilled Staff

Range of Services Quality of Services

Based on your most recent Salon experience, I am likely to Return to The Hair Company?

Why or why not?

Based on your experience, would you recommend The Hair Company to a friend, co-worker, or relative?

Do you have any other suggestions on how The Hair Company can improve its services to you?

PLEASE CLICK ON THE 'SEND' BUTTON TO THE RIGHT TO SEND THIS SURVEY

THANK YOU SO MUCH FOR TAKING THE TIME TO COMPLETE OUR SURVEY!!!!!

If you are pleased with the service you have received, tell the world!

There is no better compliment a guest can give us than to refer their friends.

It is very important to us that every guest be happy, after all, you are our walking talking billboards.

If you find you are having challenges with your hair, please give us the opportunity to make it right.

Simply contact the front desk within 10 days of your service, and we will get you back into the salon

ASAP to remedy the situation.